Our Terms and Conditions

All visitors of our farm have to understand and acknowledge that:
  • Farms are inherently dangerous;
  • Farm animals are can not be touched;
  • Farm animals can be dangerous and can act in sudden and unpredictable ways, especially if frightened or hurt;
  • Farm animals can carry diseases and that hand washing is important and any instructions given by Ostrich Land Ontario, it's employees, partners, volunteers and signs; as to hand washing should be followed;
  • Any fenced area may be dangerous and should not be entered into without expressed permission;
  • Out of bounds areas are clearly marked and should not be entered at any time;
  • Farm equipment is obviously dangerous;
  • There is risk of serious injury, death or accident to children and adults participating in farm educational and leisure activities.
You have voluntarily read this warning, understood this warning, accepted and assumed all of the risks inherent or otherwise of participating in farming educational and leisure activities, associated activities of Ostrich Land Ontario. You understand that you can choose not to participate in any activity if you feel that it is too dangerous and will do so. You agree that YOU PARTICIPATE at your OWN RISK and that the proprietor shall not be liable for any personal injury, death, loss or damage occasioned to you and/or the children under your care or any loss or damage occasioned to any of your possessions whether such liability arises out of any expressed or implied the terms of your participation in the activities or at the common law or in any other way.
Online Payment for Booking
Ostrich Land uses a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information. When paying by credit card, we do not ever have any access to your credit card details.
The third parties we use are FareHarbor (to process credit cards and booking). They process credit cards for 2.7% + 30¢ per transaction + booking fee, the minimum is $1.5.
We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.
Online Reschedule  your Booking
Home page click 'BOOK ONLINE' button and choose 'RESCHEDULE FARM TOUR', then choose the date of your original trip or the date you want to reschedule to, enter your booking number and new date and time you want to rebook to. The reschedule fee is $3.50 + booking fee. After you will get a new confirmation email.
Online Refund  of your Booking
The refund is the exception of severe weather. We will cancel your booking and refund your booking amount. We do not return processing fee for credit card payments and booking.
Conduct
You agree to follow all instructions and safety advice given to you by Ostrich Land Ontario; it's employees, partners, volunteers and signs. Any misconduct or refusal by you to follow any direction will result in CANCELLATION of your booking and immediate removal from Ostrich Land Ontario's property.
Medical Treatment Consent
You hereby consent to receive medical treatment that may be deemed advisable in the event of injury, accident and or illness during any farm educational and leisure activities.
Photography
You understand that at this farm related educational and leisure activity, you may be photographed. You agree to allow your photo, video or film likeness to be used for any legitimate purpose by Ostrich Land Ontario. If you do not want you picture taken: when purchasing admissions, please tick off the check box in the Photography Consent and please notify the staff of this when coming onto the property. Also, please understand that we have no control if non staff takes pictures of you.
Effect of this Document
You understand that you signature on this agreement constitutes a complete and unconditional release of all liability of visiting Ostrich Land Ontario, its directors, employees, volunteers and signs to the greatest extent allowed by law in the event of you and/or the children under your care, suffering injury or death.
Cancellation Policy on farm admission during COVID
No refunds on deposits will be allowed.
The request for unavailable visit should be emails us at least 6 hours before farm visit scheduled, otherwise we can not do any reschedule and will apply a charge.
With the exception of severe weather by your request your ticket will be rebooked to any other available day.
Cancellation Policy on any event during COVID
No refunds on deposits will be allowed. With the exception of severe weather by your request your ticket will be rebooked to any other available day.
COVID
Masks or face coverings are required to visit our farm, face should be covered during the whole farm visit (excluding eating and drinking)
Please respect the privacy and safety of our guests and staff by maintaining a 6 foot distance.
Refrain from visiting if you are experiencing any flu symptoms or have travelled abroad within the last 14 days.