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Frequently Asked Questions

What happened after my order has been placed?

After you placed your order OstrichLand Store will take 1-2 business days to prepare it for dispatch.


Why didn't I receive a order/shipping confirmation email?

Every time an order is placed or shipped our system sends you an email detailing your order information. That being said each persons email permissions are different and sometimes these emails can be marked as spam and filtered. First things first please check your spam folder to see if our emails have been sent there. If they have you can un-mark them and they will be sent to your inbox. To prevent future emails from being sent to the spam folder please white list us in your email provider of choice.


What does my order status mean?

Processing: We have received your order and it is currently processing through our system.

Complete: Your order has been packed and is scheduled for pick up by the carrier. An email with tracking information will be sent to the email address supplied at time of order.


When my order will be delivered?

The delivery date is based on your purchase date, the recipient's location, our processing time and location, and the delivery company. Other factors - like placing an order on a weekend or a holiday - may end up pushing the arrival of your item. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this might be delay.


How do I make changes to my order?

You can make changes to your order from the home screen before the order is shipped. Log into your account and make changes on your order.


Why Should I Create An Account?

By creating an online account at OstrichLand Store, you'll be able to take advantage of features we have installed to make your shopping experience easier and more pleasant. Online account holders will be streamlined through the order process by your shopping cart recalling your last shipping and billing addresses. Purchases made online will also be stored for you to reference at any time. You will also have access to your personal "Wish List" where you can save items for purchase at a later date.

All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.

Creating an online account is not necessary to place an order through the OstrichLand Store web site.


I've added items to my cart and my cart is empty, what's the deal?

This is likely caused by cookies being disabled on your browser. A cookie is a small file written on your computer that remembers certain information about your visit to a web site. OstrichLand Store uses cookies to remember who you are while you're adding info to your shopping cart. Without them, we wouldn't be able to associate you with a shopping cart on our system. To enable cookie support, we recommend consulting your browser's documentation (instructions for Internet Explorer 6 are below). Newer browsers allow you the option to enable Session cookies, by enabling this option any cookie written will be deleted from your computer after you leave this site. If you are concerned about cookies being written, we recommend setting the cookie handling options to prompt you when a cookie has requested to be written. Enabling Cookie Support in Internet Explorer 6 Open your browser and click on Tools, then Options. From the window that pops up, click the Privacy tab. You may now click the Edit button under the Web Sites group, and add to the Managed sites list. If you don't wish to add us to the Managed Sites, you may instead click the Advanced button under the Privacy tab. If Override automatic cookie handling is checked, click the box next to Always Allow Session cookies. Click OK, then OK again to exit the Options menu. You'll need to close and reopen your browser for these settings to take effect.


What About Error Messages?

Although we extensively test everything before it appears on our web site, sometimes bugs will sneak through. If you receive an error message, please make note of what you were trying to do and what the error message says. Most error messages on our site will tell you where the error was. Go back and correct the information and try again. If the problem persists, contact the webmaster and specify the error message that you were receiving. Doing so will help us track the problem down and assist us in correcting the problem.


How do I Change My Personal Information?

To change any of the personal information you entered when you registered (including your password), Log into your account by clicking the "Sign in" button at the top right of the website. Once logged in click "My Account" from the account drop-down located at the top right of the website. This will take you to your account page where you can change the desired information by clicking "edit". Once you have completed the changes make sure to click save to have the changes made to your account.


Is there a minimum purchase requirement?

No. We do not require a minimum purchase amount on regular orders.

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